Privacy Policy

                                    HARMONIA NATURALS

                                            Privacy Policy

HARMONIA NATURALS is committed to   safeguarding the personal information entrusted to us by our customers. We   manage your personal information in accordance with Alberta’s Personal   Information Protection Act (PIPA) and other applicable laws. This policy   outlines the principles and practices we follow in protecting your personal   information. This policy applies to HARMONIA   NATURALS and to any person providing services on our behalf. A copy of   this policy is provided to any customer on request.

What is personal information?

Personal   information means information about an identifiable individual. This includes   an individual’s name, home address and phone number, age, sex, marital or   family status, an identifying number, financial information, educational   history, etc.

What personal information do we collect?

We collect only the personal information that   we need for the purposes of providing services to our clients, including   personal information needed to:

· deliver requested products and services

· send out product information and news

We normally   collect client personal information directly from our clients. We may collect   your information from other persons with your consent or as authorized by   law.

We inform our clients,   before or at the time of collecting personal information, of the purposes for   which we are collecting the information. The only time we don’t provide this   notification is when a client volunteers information for an obvious purpose (for   example,   producing a credit card to pay for products when the information will be used   only to process the payment).

Consent

We ask for consent to   collect, use or disclose client personal information, except in specific   circumstances where collection, use or disclosure without consent is   authorized or required by law. We may assume your consent in cases where you   volunteer information for an obvious purpose. 

We assume your consent to   continue to use and, where applicable, disclose personal information that we   have already collected, for the purpose for which the information was   collected.

We ask for   your express consent for some purposes and may not be able to provide certain   services if you are unwilling to provide consent to the collection, use or   disclosure of certain personal information. Where express consent is needed,   we will normally ask clients to provide their consent orally (in   person, by telephone).

We may   collect, use or disclose client personal information without consent only as   authorized by law. For example, we may not request consent when the   collection, use or disclosure is in an emergency that threatens life, health   or safety.

How do we use and disclose personal information?

We use and   disclose client personal information only for the purpose for which the   information was collected, except as authorized by law. For example, we may   use client contact information to deliver our products.

If we wish   to use or disclose your personal information for any new business purpose, we   will ask for your consent. We may not seek consent if the law allows this   (e.g. the law allows organizations to use personal information without   consent for the purpose of collecting a debt).

How do we safeguard personal information? 

We protect   personal information in a manner appropriate for the sensitivity of the   information. We make every reasonable effort to prevent any loss, misuse,   disclosure or modification of personal information, as well as any   unauthorized access to personal information.

We use   appropriate security measures when destroying personal information, including   shredding paper records and permanently deleting electronic records. We   retain personal information only as long as is reasonable to fulfil the   purposes for which the information was collected or for legal or business   purposes.

Access to records containing personal information

Individuals   have a right to access their own personal information in a record that is in   the custody or under the control of HARMONIA NATURALS, subject to some   exceptions. For example, organizations are required under the Personal Information Protection Act to   refuse to provide access to information that would reveal personal   information about another individual. 

If we refuse a request in whole or in part, we will provide the reasons   for the refusal. In some cases where exceptions to access apply, we may   withhold that information and provide you with the remainder of the record.

You may   make a request for access to your personal information by writing to Con   Diewert or Sharon Butler-Diewert, co-owners of Harmonia Naturals, to ensure compliance with   PIPA. You must provide sufficient information in your request to allow   us to identify the information you are seeking.

You may   also request information about our use of your personal information and any   disclosure of that information to persons outside our organization. In   addition, you may request a correction of an error or omission in your   personal information.

We will   respond to your request within 45 calendar days, unless an extension is   granted. We may charge a reasonable fee to provide information, but not to   make a correction. We will advise you of any fees that may apply before   beginning to process your request.

Questions and complaints

If you have   a question or concern about any collection, use or disclosure of personal   information by HARMONIA NATURALS,   or about a request for access to your own personal information, please   contact Con Diewert or Sharon Butler-Diewert to ensure   compliance with PIPA.

If you are   not satisfied with the response you receive, you should contact the   Information and Privacy Commissioner of Alberta:

Office of the Information and Privacy   Commissioner of Alberta

Suite 2460, 801 - 6   Avenue, SW 

Calgary, Alberta T2P 3W2

Phone: 403-297-2728  Toll Free: 1-888-878-4044

Email: generalinfo@oipc.ab.ca Website: www.oipc.ab.ca